At STYLGURU Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return eligible items in accordance with the guidelines below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• If you receive a damaged or defective product: If you receive a damaged or defective product, please contact us within 12 hours of receiving your order. Unboxing video (uncut/unedited) is must, without unboxing video refund request will not be accepted. You will also need the receipt/bill or proof of purchase. We will offer a full refund or replacement upon verification of the damage.
• Incorrect Items: If you receive an incorrect item that does not match your order, please contact us within 12 hours of receiving your order. We will arrange for the correct item to be shipped to you or offer a refund.
• The item must be unused, unworn, unwashed, and in its original condition.
• The item must be returned in its original packaging, with all tags and labels attached.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at customercare@stylguru.com or call us at +91 8790977593 within 4 hours of receiving your order. Provide your order number, details of the product, and the reason for return.
2. Receive Return Instructions: Once your return is approved, we will provide you with instructions on how and where to send your item. Return shipping charges are the responsibility of the customer, unless the item is defective, or you received the wrong item.
3. Pack the Item: Ensure that the item is securely packaged and includes all original labels and tags. Use the original packaging if possible.
4. Ship the Item: Send the return to the address provided in the return instructions.

3. Refund Process

Once we receive and inspect your returned item, we will notify you via email. If your return is approved, we will process your refund within 2-3 business days. Refunds will be issued to your original method of payment.

4. Exchanges

We currently do not offer direct exchanges. 

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at customercare@stylguru.com with video (uncut/unedited) of the defect or damage. We will provide instructions on how to return the item at no cost to you and offer a replacement or refund.

6. Late or Missing Refunds

If you have not received your refund within the specified time frame, please:

• Check your bank account or credit card statement.
• Contact your bank or credit card company, as it may take some time before your refund is officially posted.

If you have done all of the above and still have not received your refund, please contact us at customercare@stylguru.com

7. Contact Information

If you have any questions regarding our Return Policy, please contact us:

STYLGURU STORE
Email: customercare@stylguru.com
Contact: +91 8790977593
Hyderabad, Telangana, India